The enlightened advice
from professionals on-site
The enlightened advice
from professionals on-site
A visitor or customer has been wowed and inspired by your website. He is on your territory, in your establishment, or at the heart of the stay you prepared for him.
It is now a matter of informing him (hygiene measures, wifi, etc.), guiding him (places and circuits with itineraries), educating him (cultural mediation), entertaining him, making him live an experience (tutorials, drone view, etc.), reassuring him (emergency numbers and locations), assisting him (vouchers, exchanges, etc.), simplifying his experience (instructions, public WC map, etc.), allowing him to live out his passions and convictions, implicating him (review, etc.), selling him services, etc.
With a limited time to devote, variously experienced teams, and sometimes limited access to this visitor or customer.
With its experience with local players, SumWhere has developed a unique “internet of stay” solution based on a resolutely innovative modular architecture.
The solution is a web app (or PWA – that is to say a website with application attributes) that can be used indifferently on a smartphone or a touchscreen terminal/tablet, white labelled in your image.
It allows you to be present throughout the visitor journey or the customer experience, with personalized, practical, experiential and reassuring information and interactions.
The web app is available as needed:
▎Thematic notebook
▎Visit notebook
▎Event notebook
▎Experience notebook (partnership with LeBonPicnic)
▎Touchscreen terminal in Tourist Information Office (and/or dynamic screen)
▎Personal stay concierge
▎Concierge for lodging
▎Road book
▎Travel book
▎[Your use]
The digital tools are built without any technical skill like a Lego, using functional modules. Including thematic maps rich in many features.
✔ An elegant tool in a few minutes for all occasions thanks to an architecture that is both simple and powerful, the 1-click copy, and the integration of content from various sources (live update).
✔ The same level of service from your entire team with ready-to-use content for all types of audiences.
✔ The promotion of your services and products throughout the visitor journey or the customer experience, with booking and purchase links.
✔ Tools that will accompany you over time thanks to the continuous development of modules for the various players of territories.
✔ Valuable data with the consultation statistics of thematic modules and the contributions you will authorize (or not) for visitors and customers.
✔ A concrete link with your partners thanks to the sharing of modules between the dedicated tools. A virtuous exchange of content for visibility.
Your visitors or customers have a memorable stay, trip, visit or experience.
✔ A fluid and experiential moment with a clear and 24-hour access to all useful information in formats that embody all your ideas.
✔ A personalized experience thanks to the thematic maps and the generation of tailor-made notebooks in a few moments with an advisor or independently on a terminal.
✔ An experience extended in time and space thanks to thematic maps linked to your territory and your world.
✔ A memorable experience thanks to the possibility (activated or not) to record your memories and share them.
✔ The perfect balance between human and digital thanks to the fine adaptation of standard notebooks by your team and to the exchange modules.
IMPLEMENTATION
❏ Completely customize the home page, including the URL.
❏ Add the buttons then sections you want for a quick access to all the useful content.
❏ Import your content via an Information System and/or Excel files and/or by hand, and/or select pre-existing content from partners or SumWhere. View live rendering in an intuitive control panel.
❏ To create a personalized notebook, copy a general notebook and adjust the content in a few clicks. On a terminal, the visitor or customer directly selects the modules that interest him.
❏ Give access to the notebook via an email, a terminal, or a QR code displayed indoor or outdoor along the visitor journey or the customer experience.
THEY TRUST US
“Cette plateforme est très pratique. La cartographie thématique nous permet de cibler des demandes précises et de répondre aux attentes des visiteurs. La plateforme peut être facilement utilisée comme support par les conseillers en séjours, ou bien en autonomie par le voyageur sur son téléphone quand l’office est fermé.”
Marion Thomas, Directrice de l'Office de Tourisme du Pays d'Ancenis“SumWhere a réactivé notre borne, avec une présentation très visuelle de nos contenus. La suite d’outils doit nous permettre de mettre en avant des contenus thématiques, en support de notre site et de nos réseaux sociaux.”
Nadège Markoski, Directrice adjointe de Destination Pornic“La solution proposée par Sumwhere nous a paru la plus intéressante pour accompagner nos clients sans être avec eux toute l’année. Elle nécessite certes une connexion, mais la couverture est de mieux en mieux, et les informations que nous pouvons mettre à disposition de nos clients sont hiérarchisées, personnalisées, simplifiées et géolocalisées.
Ainsi, nous sommes en permanence en contact avec nos clients quelques soient leurs besoins.
Nous allons faire évoluer ce site mobile avec SumWhere pour le rendre incontournable dans notre produit.”
François Gillaizeau, Responsable de La Garonne à Vélo & Chambre d'hôtes Le Tuc de l'Etang (Le Mourtis)“C’est la façon la plus rapide pour transmettre les informations utiles à mes clients, plus simple que de noter sur un bout de papier qui ne sera pas interactif.”
Philippe Lemaire, Chambre d'hôtes Le Lamartine (Saumur)“La solution, qui fonctionne aussi hors connexion, permet au voyageur d’avoir sur lui toutes les informations nécessaires à son voyage. Centres d’intérêts, sites naturels, restaurants, hôtels, musées… mais aussi le récapitulatif de son séjour, ses bons d’échanges et les numéros utiles. Bravo à notre partenaire SumWhere qui a conçu cette solution déclinable dans de nombreux sujets.”
Stéphane Trape, Directeur de Yes We Can Travel“J’apprécie la fluidité des outils, il est très facile de retrouver l’information que l’on cherche. L’agencement des recommandations en thématiques participe à cette fluidité, elle me permet de récupérer uniquement ce qui m’intéresse au moment où j’en ai besoin. L’interactivité des informations est aussi un point fort, avec la géolocalisation, l’itinéraire pour aller sur les lieux, les contenus très visuels,…”
Damien Milliasseau, VisiteurTHEY SUPPORT US
